Our Privacy Commitment

At raya88, we are committed to protecting your personal data and maintaining your trust. This Privacy Policy describes what information we collect, how we use it, who we share it with (and under what circumstances), and the security measures we implement to keep your data safe. By using raya88 services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our platform.

1. Introduction and Scope

This Privacy Policy applies to all users of the raya88 platform accessible at https://raya88.cam. It covers the collection and processing of personal data through our website, mobile-optimized interface, customer support channels, and all associated gaming services including casino games, sports betting, live dealer games, and lottery draws (togel).

raya88 operates as an international online gaming platform serving the Indonesia market. We comply with applicable data protection regulations and industry best practices to ensure your personal information is handled responsibly and securely. This policy should be read in conjunction with our Terms & Conditions, which govern your use of our services.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with raya88, you provide us with personal information including:

2.2 Information Collected Automatically

When you use raya88, we automatically collect certain technical and behavioral information:

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

3. How We Use Your Information

raya88 uses your personal data for the following purposes:

3.1 Account Management and Service Provision

3.2 Legal Compliance and Security

3.3 Platform Improvement and Analytics

3.4 Marketing and Communication

Note: You can opt out of marketing communications at any time by adjusting your account settings or contacting customer support. Transactional and security-related messages cannot be opted out of as they are essential to providing our services.

3.5 Responsible Gaming

4. Legal Basis for Processing (GDPR Compliance)

Where applicable under data protection laws such as the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

5. Data Sharing and Disclosure

5.1 When We Share Your Information

raya88 does not sell your personal data to third parties. We only share your information in the following limited circumstances:

Recipient Category Purpose Data Shared
Payment Processors Process deposits and withdrawals Name, bank account details, transaction amounts
Game Providers Deliver casino games and live dealer services Player ID, bet history, game session data
KYC Verification Services Verify identity and prevent fraud Name, date of birth, KTP number, verification documents
Customer Support Tools Provide live chat and email support Name, email, chat transcripts, support tickets
Analytics Providers Analyze platform usage and performance Device data, usage patterns, anonymized analytics
Legal and Regulatory Authorities Comply with legal obligations and respond to lawful requests Any information required by law or court order

5.2 Third-Party Service Providers

We require all third-party service providers to maintain strict confidentiality and security standards. They are contractually prohibited from using your data for any purpose other than providing services to raya88. We conduct due diligence on all service providers to ensure they meet our data protection requirements.

6. Data Security

raya88 implements industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

While we implement robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your password and should immediately notify us if you suspect unauthorized account access.

7. Data Retention

raya88 retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and comply with legal obligations:

8. Your Data Protection Rights

Subject to applicable data protection laws, you have the following rights regarding your personal data:

To exercise any of these rights, contact our customer support team at [email protected]. We will respond to your request within 30 days. Note that certain rights may be limited by legal obligations (e.g., we cannot delete data required for AML compliance).

9. Cookies and Tracking Technologies

raya88 uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content:

9.1 Types of Cookies We Use

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

10. International Data Transfers

As an international online gaming platform, raya88 may transfer your personal data to servers and service providers located outside of Indonesia. When we transfer data internationally, we ensure adequate protection through:

11. Children's Privacy

raya88 services are strictly for individuals aged 21 and older. We do not knowingly collect personal data from minors under 21. If we discover that we have inadvertently collected data from a person under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe a minor has provided information to raya88 should contact us immediately at [email protected].

12. Changes to This Privacy Policy

raya88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of material changes by:

Continued use of raya88 services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer: For formal data protection inquiries or complaints, you may contact our Data Protection Officer at [email protected]. We will investigate and respond to all legitimate concerns within 30 days.

256-Bit SSL Encryption

All data transmitted between your device and our servers is protected by bank-grade encryption.

Secure Data Storage

Personal information stored on protected servers with multi-layer security controls and restricted access.

No Data Selling

We never sell your personal data to third parties. Your information is used only for legitimate raya88 services.

KYC Verification

Identity verification protects your account and ensures platform security for all Indonesian players.

AML Compliance

Strict anti-money laundering procedures and transaction monitoring keep the platform safe and legitimate.

Regular Audits

Independent security audits and penetration testing ensure ongoing data protection and system integrity.

Questions About Privacy or Data Security?

Our team is here to help. Contact our 24/7 Indonesian-speaking support or review our Terms & Conditions.